Terms and Conditions

Surf Escapes and Personal Surf Training

Payment Terms and Cancellation Policy

Escapes

Half-Day Mini Escapes: Half-Day Mini-Escapes are to be paid in full to confirm your booking. If cancellation occurs within 72 hours from departure, 50% of payment will be retained by Venus Goes Gidget. There will be no refund if cancelled within 48 hours.

Surf & Yoga Escapes: A non-refundable 50% deposit must be received to confirm your booking. The balance is due 10 days before departure. If booking within 10 days from departure, balance is due immediately. If the balance is not paid at least 10 days prior to start date, the place will be released and resold and the deposit will be forfeited.If cancellation occurs within 30 days from departure, 50% of payment will be retained by Venus Goes Gidget. There will be no refund if cancelled within 10 days.

Private Group Escapes: A non-refundable 50% deposit must be received to confirm your booking. The balance is due 4 weeks before departure. If booking within 4 weeks from departure, balance is due immediately. If the balance is not paid at least 4 weeks prior to start date, the place will be released and resold and the deposit will be forfeited. If cancellation occurs within 8 weeks from departure, 50% of payment will be retained by Venus Goes Gidget. There will be no refund if cancelled within 4 weeks.

Tropical Surf Escapes: A non-refundable 50% deposit must be received to confirm your booking. The balance is due 6 weeks before departure. If booking within 6 weeks from departure, balance is due immediately. If the balance is not paid at least 6 weeks prior to start date, the place will be released and resold and the deposit will be forfeited. If cancellation occurs within 12 weeks from departure, 50% of payment will be retained by Venus Goes Gidget. There will be no refund if cancelled within 6 weeks.

Personal Surf Training

One-on-One Personal Surf Training: Personal Surf Training sessions are to be paid in full to confirm your booking. If cancellation occurs within 72 hours from booked date, 50% of payment will be retained by Venus Goes Gidget. There will be no refund if cancelled within 48 hours.

Personal Surf Training Packages: To be paid in full upfront; to be used within 12 months of purchase; Personal Surf Training packages are non-refundable and non-transferable.

General Terms & Conditions

Venus Goes Gidget are not responsible for injuries, loss or damage of personal equipment. All surfing participants must be able to swim for at least 50 metres unassisted and are required to sign a waiver prior to participating.

Any bank fees incurred through transferring funds are the responsibility of the guests.

Safety is the first priority – Venus Goes Gidget reserves the right to postpone if deemed unsafe conditions or beaches are closed. Venus Goes Gidget does not offer discounts, refunds or credits if conditions are deemed unsafe for surfing while on an escape.

If Venus Goes Gidget cancels a retreat, net total of money paid for retreat package will be refunded. Venus Goes Gidget is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.

Venus Goes Gidget offers no cash, cheque or credit card refunds for cancellation or any change to booking by a guest for any reason, including injury, personal emergencies and political actions: our cancellation policy will apply and no exceptions will be entertained.

For any postponement of a retreat or change of booking to an alternative date, the cancellation policy applies.

All cancellations must be received in writing via email.

Venus Goes Gidget does not offer discounts, refunds or credits for arriving late, leaving early or missing any of the activities/meals while on any of the escapes.

Guests must be at least 18 years of age to attend our retreats. Guests under this age may be allowed to attend the retreat provided they are accompanied by a guardian aged 18 years or older and this has been granted by management.

Escape reservations are fully transferable to another female over the age of 18, for the same date and package.

Additional Terms & Conditions apply for Tropical Surf Escape. Please email us at contact@nullvenusgoesgidget.com for Tropical Surf Escape Terms & Conditions.

Terms & Conditions of booking a retreat can change at any time without notice. The current terms & conditions are always applicable.

Gidget Boutique

Shipping

Postage within Australia will incur a $5 AUD shipping fee unless subject to offer.

Delivery times are dependent on your location but are typically 1-10 business days depending on stock availability. Regional areas outside of metro areas, typically add an additional day to delivery estimates.
All goods will be delivered by Australia Post.

We are unable to redirect orders once items have been dispatched. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

International Shipping

Orders outside Australia will incur a $10 AUD shipping fee. Delivery times are dependent on your location but are typically 7 – 10 business days. For regional areas outside of metro areas, typically add an additional day to delivery estimates.

Currency

All product prices in the store are in AUD.

Taxes

Import tax are subject to country regulations and product value.

Refunds and purchases

Exchanges and returns will be accepted up to 14 days after delivery. No refunds are given on sale items or giftcards. Items not received within the 14 day period will not be accepted unless under extenuating circumstances. Please contact us at contact@nullvenusgoesgidget.com to inform us of your return.

In the unlikely event that you receive an item that is faulty or damaged please contact us within 10-days of receiving your and we will organize a replacement for you. If an item is faulty and there is no suitable replacement you may be refunded.

We do not refund initial postage charges for goods returned (other than for faulty items). Items we exchange for you will be resent at our cost. Your own return postage costs are not refundable.

Returning your item

Please enclose you receipt with your item. Once the items have been received they will undergo a quality check. If cleared you will either receive your new items (or exchanges), or refund on the cost at purchase (excluding original shipping cost). You will receive email notification of this.

Payment methods

We accept payment via credit card (Visa and Mastercard) and Paypal. All credit card payments are processed by Paypal Secure Payment System so please select this option when paying by Visa or Mastercard.